VIP is not in the business of selling loans; our job is to help outline a path to home ownership for each and every customer, finding out their goals and incorporating them into the budget process.
– Keith Teegardin
Here’s what you can expect:
- A streamlined, easy to understand process.
- Friendly and knowledgeable industry professionals.
- Resources and transparency to ease your decisions.
Customers are VIP’s top priority – always.
We realize in mortgages the most important element in customer service is whether the borrower would work with us again and recommend us to others. VIP, therefore, makes this our No. 1 focus in business, building relationships for life!
Unlike traditional organizational hierarchy where authority and decision-making power are at the top of the pyramid with orders carried out by the subordinates below, VIP’s Lead Up approach places customers at the top of an inverted pyramid and focuses on ‘leading up’ through the organization to empower employees to engage, problem solve, and lead. It is a communication tree and sharing of information.
While home ownership still remains the American way, our unwavering commitment to restoring the reputation of the mortgage industry is as much about knowing when it is not in the best interest of our customers as much as it is about extending credit to those who are financially capable. Operating with HEART, VIP’s focus is on maximizing the customer experience by ensuring clients receive thorough communication through every step of the loan process, in order to make the best, most sound financial decisions for their needs.